Return Policy

At ZG Prestige, we strive to provide you with a dream car buying experience. However, we understand that there may be times when you need to return a vehicle. Please carefully review our return policy below, which outlines the terms and conditions for returning a vehicle purchased from our dealership.

1. General Overview

ZG Prestige operates in compliance with the Consumer Rights Act 2015 and related legislation. This policy outlines your rights and our obligations in cases of returns, refunds, or exchanges.

2. Returns for Faulty Vehicles

Return: You can return your used car within 14 days of the purchase date.

Condition: The car must be in the same condition as when purchased, without any additional damage or significant wear and tear.

3. Returns Process

To initiate a return, please contact us immediately at [email protected]. We may require you to bring the vehicle to our dealership for an inspection. If the fault is confirmed, we will provide further instructions on how to proceed with your return or exchange.

4. Returns Charges

Mileage Fee: A charge of £1 per mile for the distance covered from the time of purchase, excluding the distance it took you to get to your home.

Collection Fee: If you prefer us to collect the vehicle, a fee of £2 per mile from your location to our site will apply.

Change of Ownership: If an additional owner has been added to the vehicle during your ownership, a £300 change of ownership fee will be deducted from your refund.

5. Vehicle Condition and Documentation Return

The vehicle must be in the same condition as when it was delivered or picked up from our dealership (excluding any defects found as per the return)

The vehicle must not have been modified or damaged by the customer.

All original documentation, including the sales contract, registration papers, and service history, must be returned to us along with the vehicle.

6. Consumer Rights

Your statutory rights under the Consumer Rights Act 2015 remain unaffected by this policy. If you believe your rights are being violated or if you have any issues with your vehicle, please don't hesitate to contact us for assistance.

7. Refunds

Payment: Refunds will be processed within 3-5 days of the car being returned and inspected.

Payment: Refunds will be processed within 3-5 days of the car being returned and inspected.

8. Contact Information

This policy aims to be clear and concise, ensuring customers are fully aware of the terms and conditions regarding returns. If you have any specific questions or additional requirements, please feel free to contact us.